Returns & Exchanges

At Mersi Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused beauty products.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Attach the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.