Frequently Asked Questions
Everything you need to know about Mersi Cosmetics products, shipping, and policies.
Are Mersi Cosmetics products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% vegan and we never test on animals, nor do we work with suppliers who do.
What is 'Halal Certified' nail polish?
Our breathable nail polish is Halal certified, meaning it is porous enough for water and oxygen to reach the nail bed, making it suitable for use during Wudu.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is gently used or unopened.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.